New FedEx Express Canada President Lisa Lisson
A Customer Experience Expert and Innovator
MISSISSAUGA, Ontario, September 20, 2010 – Lisa Lisson, a native Canadian and 18-year veteran of the FedEx organization, has been named president of FedEx Express Canada Ltd. Lisson was most recently vice president of Marketing, Customer Experience and Communications, where she led the innovation and implementation of services to address customer needs and opportunities. She is also involved at a global level with strategic growth initiatives for FedEx Express.
“Canada is a marketplace where Lisa’s global perspective and understanding of local business growth drivers are enormously valuable leadership assets,” said Michael Ducker, chief operating officer and president, International, FedEx Express. “She has already been deeply involved in aligning FedEx Express Canada with the increasingly international growth aspirations of Canadian business, which she has done by listening to customers, by innovating and by providing great leadership.”
Lisson is an accomplished officer in the FedEx senior global executive team. In Canada she has used her roles in marketing, communications and customer experience to drive important innovations in product offerings, service delivery and organizational structure.
“When I look across Canada, I see enormous opportunities for Canadian companies to diversify and expand into new markets around the globe,” Lisson said. “I have tremendous confidence in the future economic growth of Canada, and at FedEx we are committed to helping Canadian businesses tap into these opportunities both domestically and abroad.”
Lisson graduated from Guelph University with a Bachelor of Commerce (Honours) degree in Marketing. She is the mother of four children, and four-time winner of the FedEx Five Star Award, the company’s highest performance accolade.
In the role of president, she succeeds David Binks, who was appointed senior vice president of FedEx European Operations, based in Brussels.
Her role as president will see her leading FedEx Express Canadian operations and business development as part of the company’s global leadership team.
"I look forward to the challenges of this new role and to assisting our customers present and future and the communities we serve achieve their business goals and aspirations," Lisson said.
About FedEx Express Canada
Federal Express Canada Ltd. is a global logistics and transportation company offering domestic and international shipping and electronic commerce solutions. The company uses advanced package status tracking systems, automated customs clearance services and a dedicated air and ground transportation network to serve Canadian and global markets. FedEx Express Canada employs approximately 5,000 people in over 60 facilities coast-to-coast. For more information, visitwww.fedex.ca.
